Everything You Need To Know About Net Promoter Scores [VIDEO]
At SmartSimple, we take customer support seriously and we track how we're doing by our Net Promoter Score (NPS). “What's NPS?” You may be asking. We made an animation for you to answer this very question. Enjoy.
The Net Promoter Score (NPS) is a popular and commonly used tool organizations like SmartSimple employ to better understand how support is meeting the needs of our customers. “It’s a very easy and straightforward way to see how we’re doing,” says Madhulika Sharma, Director, Community Support. “SmartSimple continuously looks to improve customer support and customer satisfaction, and tools like NPS provide not only measurement, but keep maintaining and improving the customer experience top of mind.” We speak more about why we use NPS in another blog.