24/5 Support Is Coming...
Round the clock technical support starting on March 4.
As we’ve grown our international footprint with clients to support across every continent on the planet, we know that time doesn’t stop when we go to sleep. That’s why we’ve ramped up our technical support to assist our clients with any technical needs they have, at any hour.
Beginning March 4, we’re launching round-the-clock technical support 24 hours a day, 5 days a week. Our clients will have access to live support during the following hours:
GMT: 9 pm Sunday to 2 am Saturday
EST: 4 pm Sunday to 9 pm Friday
PST: 1 pm Sunday to 6 pm Friday
AEST: 8 am Monday to 1 pm Saturday
We take support seriously, which is why we’re pioneering this model as the first in our industry. We’re in the empowerment business, and as such, it’s part of our responsibility to help our clients to get the most out of the SmartSimple platform every step of the way.
“When you have to burn the midnight oil to get your job done it’s important to know you won’t have to wait till the morning to get answers. You can call us up and talk to a real human being any time of the week, day or night”.
— Mike Reid, Co-Founder of SmartSimple